Terms Service

This Agreement sets forth the general terms and conditions of use for Kuak Hills Resort's products and services.

  • Check-in time is 3:00 pm. Check-out time is 12:00 pm.
  • Upon check-in, the guest must present a valid ID Each guest needs to pay a deposit of RM100 (Villa) and RM50 (Glamp site) as protection against any damage. The deposit will be refunded during check-out provided there is no damage to facilities or equipment. Failure to do so may result in an additional payment or your reservation not being honoured.
  • All vehicles are to be parked at Kuak Hill Resort designated parking lot.
  • Breakfast is included in the standard room package and is chargeable for additional guests. For every additional guest, RM100 will be imposed on each guest except for children below 5 years old.
  • Additional surcharge is applicable for Friday, Saturday, Sunday, school holidays and public holiday bookings.
  • Booking is confirmed upon full payment only.
  • All changes on bookings need to be informed at least 14 days before the booked date.
  • No refunds on cancellation. Bookings can be changed to another date of the same value. 
  • Payment must be made via our booking system, on this website.

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